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Shipping & Returns


Sometimes products can get damaged in shipping or the size you order didn’t fit. No matter what the issue you have with the product, if it still has its tags we will accept all returns within 45 days.

We are always ready to assist you should you have any issues with your products.

Please fill out the form here: http://www.smgonline.ca/product-returns.html

Please make sure you provide us with a phone number where you can be reached in the next 12 hours.

If you prefer please contact us by phone, Toll Free 1 888 891-6935 ext 114.

We try our best to fill your orders correctly; however we can make a mistake and send you an item you did not order. In this case return it and we will credit your card for the full value of the item PLUS outbound shipping AND return shipping. Wrongly shipped items MUST be returned in their original product package with all documentation in order for proper credit. If you are disappointed (does not include damage claim) with your purchase for any reason within 45 days of purchase, we will take it back, but YOU will have to pay for return shipping for proper credit. Original product packaging and documentation required and product MUST be in resalable condition. PRODUCTS RETURNED WITHOUT DOCUMENTATION OR IN NON RESALABLE CONDITION WILL NOT BE CREDITED. If the product is defective, please notify us within 72 hours and return it to us along with the original product packaging and documentation for full credit, including return shipping. Damage in shipping that is beyond our control cannot be refunded UNLESS you requested insurance on the shipment. Damage in shipping MUST be reported within 72 hours of receipt of order, so we can begin the claims process. KEEP ALL PACKAGING AND PAPERWORK FOR PROCESSING UPS CLAIMS. UPS includes up to $100 insurance on all shipments (additional insurance can be requested at a charge). Credit for items damaged using UPS will be claimed with UPS. Please notify us of any damage and SAVE everything. We will put in the Claim. USPS has NO insurance unless you request it. If you did not request insurance and an item is damage, we cannot process a claim. NO refunds on International shipments unless you request Insurance. Continental USA, Alaska, Hawaii, APO, FPO and International - Handling Charge is $2.99.

Cancelling an item or order

Due to our commitment to process orders quickly, Synapse Merchant Group is only able to accept cancellation requests via email. Please follow the directions below to submit a cancellation request. Synapse Merchant Group will send you an email confirming if your cancellation request has been approved or denied within 2 business days.

**All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been cancelled. Synapse Merchant Group is unable to cancel an order once it has shipped or been prepared for shipping.

If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been cancelled, Synapse Merchant Group will process the refund back to the original method of payment within 3-5 business days.


'Synapse Merchant Business Services Pvt Ltd.' believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • There is no cancellation of orders placed under the Same Day Delivery category.

  • No cancellations are entertained for those products that the 'Synapse Merchant Business Services Pvt Ltd.' marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

  • 'Synapse Merchant Business Services Pvt Ltd.' does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

  • In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.






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