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Terms & Conditions of Use

Terms & Condition of Use
 


The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.


 



 


The term 'Synapse Merchant Business Services Pvt Ltd.' or 'us' or 'we' refers to the owner of the website whose registered office is 1a & B Mount Chambers 758. Anna Salai, Chennai 600 002. Our company registration number is U74999tn2011PTC080167. The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:



  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without 'Synapse Merchant Business Services Pvt Ltd.''s prior written consent.


 


Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.


 


 


Acceptance of Visa only**  Please be advised that due to increased amounts of fraudulent payment transactions and various technical issues, Synapsemall.com cannot and will not accept any Mastercard Transactions at this time.  Synapsemall.com only accepts Visa Cards as an online payment option.



Copyright/Trademark Information
All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of Synapse Merchant Group or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.


Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Synapse Merchant Group reserves the right at any time after receipt of your order to accept or decline your order for any reason. Synapse Merchant Group reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.  We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Synapse Merchant Group shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Synapse Merchant Group shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Synapse Merchant Group shall immediately issue a credit to your credit card account in the amount of the charge.


Return policy and limited guarantee against defects
We have a no questions asked 45 day return policy.


If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into its original packaging with a note stating your name, address, phone number and RMA number.


Your account will be credited with the refund when we receive the returned merchandise. You will receive an email confirmation once your return has been processed.


Shipping charges are non-refundable. Customer is responsible for all return shipping fees.


Limitation of Liability
In no event shall Synapse Merchant Group or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.


Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.


TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.


SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.


Please note that order shipments returned to Synapse Merchant Group due to incomplete/incorrect postal information or refused entry by customs may be subject to a 20% restocking fee.


CUSTOM AND DUTY
Orders may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as Synapse Merchant Group has no control over any foreign duty or additional taxes charged.


Please note that order shipments returned to Synapse Merchant Group due to failure to pay import taxes or custom duties may be subject to a 20% restocking fee.


General Information


Contact Us


Please contact us with any questions you have. We are here to assist you. We guarantee your satisfaction. We offer a 45 day return policy. Please contact us for any additional questions.


Thank you for your business.


SYNAPSE MERCHANT BUSINESS SERVICES PRIVATE LIMITED., NO. 1A & 1B MOUNT CHAMBERS, 758A. ANNA SALAI, CHENNAI - 600 002.


 



E-MAIL : smgindia@ymail.com / support@smgonline.ca


 


 


Support Services By Phone (North America):
Toll Free 1-888-891-6935


By Email:


 


smgindia@ymail.com / support@smgonline.ca


 


By Web:


www.smgonline.ca


Synapse Merchant Group


Privacy Policy


Personal Information
We understand and share your concern about privacy. We do everything in our power to ensure that any information you share with us remains confidential. We will not solicit your information.


Information Collected


We do collect certain types of information for internal use. These include, but are not limited to, information on items browsed and pages visited, IP addresses, and cookie information. We store and analyze this information to ensure that our sites continue to offer products and services with you in mind.


In addition to gathering demographic information, we use your Internet Protocol (IP) address to help identify you and your shopping cart.



When you place an order with us, we collect information such as your name, address, telephone number, email address and credit card information. In the process of filling your order, when required, we do share this information with certain outside parties such as carriers, distribution centers and product manufacturers.


Emails
The personal information that Synapse Merchant Group retains is strictly used to confirm and process your order and to be in contact with you should the need arise. During the ordering process, you will be sent three emails to: confirm your order, confirm that the method of payment has been approved and give you a tracking number once the order has been shipped. Email addresses provided through the stores are used strictly to direct email communication, and are not retained in our database. They are never used for any other purpose other than the original intention.


Cookies
Acceptance of cookies is not a requirement to browse any of our websites. However, when you click on "add to cart" it does require the acceptance of cookies. Our sites use these cookies to keep track of the items in your cart so that you don't have to re-enter the information each time you visit. Cookies are never used to store sensitive information like customer names, addresses, passwords or credit card numbers.
If you object to enabling cookies on your browser or are otherwise unable to use cookies, but would like to purchase an item from one of our websites, you can place your order by calling our toll free number 1-888-891-6935. Please note that any information you provide over the telephone is still subject to our


Consent
When you register to any sites Synapse Merchant Group operates, you are giving your approval to us to keep you informed of any special sales or promotions that may be of interest to you. Any information you provide in this regard is completely voluntary. This is the only time Synapse Merchant Group will send you promotional material. When you visit any of our web pages or register online for special offers, updates and sale alerts, we may ask for demographic information, such as the number of people in your household, age and gender. We may also combine any information about you that we have with other information from our business partners or other companies and affiliates.


Opting Out or Unsubscribing


If for any reason you no longer wish to receive correspondence from us or you do not want us to provide any information as outlined in our Privacy Policy, please send an email to support@smgonline.ca with 'UNSUBSCRIBE' in the subject line. You may opt out from receiving communications from Synapse Merchant Group at any time.


Security


We appreciate that a customer might be hesitant to send personal information over the internet. Synapse Merchant Group has security measures in place to protect the loss, misuse and alteration of any information you submit on any of our websites. To keep your information safe and secure, we use, 128-bit SSL which is the highest encryption protection commercially available.
When you place an order with Synapse Merchant Group, and enter your email address, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all of the data in your account will be accessible, in the event that you wish to change any of your contact information or you wish to place future orders with us. No credit card or payment information is ever stored.


Changes to Privacy Policy
Changes to our Privacy Policy, in whole or in part, will be indicated on our website. As well, we will notify you accordingly by sending a notice via your email address listed in your Synapse Merchant Group account. If you have further questions about Synapse Merchant Groups' Privacy Policy or have other comments on how we can improve your experience with us, please contact us at 888-891-6935.


Thank you for your continued patronage.


Send Us Your Suggestions


Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a satisfied customer with Synapse Merchant Group.


Please email us at support@smgonline.ca


Terms and Conditions


Product Descriptions
Synapse Merchant Group and its affiliates attempt to be as accurate as possible. Material displayed on any of Synapse Merchant Group’s websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the Synapse Merchant Group’s websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional.


Should a product be listed at an incorrect price or the description of the product displays erroneous information as the result of typographical errors or errors in pricing or other incorrect information from our manufacturers, we reserve the right to refuse or cancel any of these orders listed at an incorrect price. We reserve the right to refuse or cancel any of these orders with incorrect pricing even if your credit card has already been charged. In the event that the order was confirmed and your credit card charged, we will immediately issue a credit in the exact amount of the charge to your credit card. We apologize for the inconvenience this might cause you. If you are not completely satisfied with your purchase, you may return it subject to the conditions as outlined in our Return Policy.


Synapse Merchant Group makes every effort to accurately display colors of products appearing on our websites. However, because the colors you see directly depend on your monitor settings, Synapse Merchant Group cannot guarantee that your monitor will accurately display the colors of items on our websites.


Disclaimer 


 Material displayed on any of Synapse Merchant Group' websites is regularly checked for accuracy and is presented "As is," without any warranties, expressed or implied. Information on any of the Synapse Merchant Group websites might contain typographical errors, inaccuracies and/or omissions. These are unintentional. Therefore, Synapse Merchant Group reserves the right to correct errors, inaccuracies and omissions, and change and/or update information without prior notice, including errors, inaccuracies and/or omissions related to product descriptions, pricing and availability. Synapse Merchant Group will not assume any responsibility for any errors, inaccuracies or omissions found on any of our websites. Synapse Merchant Group is also not responsible for any damages incurred as a result of the content or use of any of our websites.


Further, any link between Synapse Merchant Group and any other website does not constitute an endorsement of the linked or affiliated website. Synapse Merchant Group does not make any warranty as to the content of other websites linked to Synapse Merchant Group. We apologize for any inconvenience this might cause.


Links to Third Party Sites


Synapse Merchant Group websites may include links to websites owned, operated and maintained by third parties. We have no control over these websites. When you access these linked sites, please be aware that the privacy policies on these third party sites may be different from our own. Before submitting any personal information on any other site, read the privacy policy of the linked site first.


Warranties, Disclaimers & Liability


It is the intention of Synapse Merchant Group that the information and data contained on any and all of our websites is reliable, accurate and up-to-date. However, because information, documents and other kinds of data have been compiled from various sources, it is provided "AS IS."


Synapse Merchant Group EXPRESSLY DISCLAIMS ALL WARRANTIES, CONDITIONS AND/OR REPRESENTATIONS, EXPRESSED OR IMPLIED, AS TO PRODUCTS SOLD ON OUR WEBSITES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTION REGARDING QUALITY OR FITNESS OF PURPOSE.


FURTHER, Synapse Merchant Group DOES NOT WARRANT THAT OUR WEBSITES OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, IT BEING THE USER'S RESPONSIBILITY TO DETERMINE WHETHER ANY INFORMATION DOWNLOADED FROM OUR WEBSITES IS FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER ITEMS OF A POTENTIALLY HARMFUL NATURE.
UNDER NO CIRCUMSTANCES SHALL Synapse Merchant Group OR ANY OF ITS MANAGERS, AGENTS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, OR ANY OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER INDIRECT DAMAGES INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR IN TORT, ARISING FROM ACCESSING, USING OR THE INABILITY TO USE, THIS WEBSITE OR ANY RELATED MATTERS REGARDING PRODUCTS SOLD ON OUR WEBSITES.


Applicable Law


You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of any of our websites, and your purchase of products and/or services through any of our websites. Any infraction of the Terms and Conditions shall be governed by the laws of Chennai and the laws of India without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to the appropriate authorities. You and Synapse Merchant Group' each agree to submit to the personal and exclusive jurisdiction of the courts located within Chennai. The failure of Synapse Merchant Group to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. If you do not agree to be bound by the above terms of use, you should immediately discontinue your use of this site.
 


Website disclaimer


 The information contained in this website is for general information purposes only. The information is provided by' Synapse Merchant Business Services Pvt Ltd.'  and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of  'Synapse Merchant Business Services Pvt Ltd.'. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, 'Synapse Merchant Business Services Pvt Ltd.' takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


 


Use of this site constitutes acceptance of our Terms of Use.


 


 



Tel. : +9144 28558333 / 444


Fax.: +9144 28558777


 



Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website.

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